Reporting to the Senior Operations Manager and working closely with our Operations, Sales and Finance teams, you will play a key role in ensuring smooth daily shipping operations by maintaining compliance, managing documentation and meeting customer requirements. This role also involves overseeing supplier evaluations, inspections and record-keeping, as well as managing shipping issues, damages and lost freight claims. You’ll also be responsible for maintaining safety, monitoring customer-supplied property and ensuring cargo, tank cleaning and stability compliance, all while upholding the highest safety standards and delivering service excellence.

• Ensure shipping protocols and documentation meet requirements.
• Review customer requirements and correspondence.
• Investigate and resolve shipping quality issues, damages or lost freight claims.
• Maintain safety standards and procedures.
• Ensure supplier evaluations are carried out according to standard procedures.
• Ensure purchased products and services are inspected.
• Safeguard records related to inspections.
• Ensure the control and monitoring of customer-supplied property.
• Ensure cargo requirements, tank cleaning and stability are met.
• Responsible for ensuring customer satisfaction, resolving complaints promptly and adhering to procedures.

• Strong understanding of shipping operations, documentation and compliance requirements.
• Experience in supplier evaluations, quality inspections and record-keeping.
• Problem-solving skills to manage shipping issues, including damages and lost freight claims.
• Knowledge of safety standards, cargo requirements and tank cleaning procedures.
• Ability to effectively monitor and manage customer-supplied property.
• Excellent communication skills to ensure customer satisfaction and resolve concerns promptly.
• Strong attention to detail and the ability to enforce operational procedures efficiently.

• A keen eye for detail and a proactive attitude to keep operations on track.
• Strong communication skills for liaising with various stakeholders.
• A willingness to learn and grow within the shipping industry.
• A team-oriented approach to supporting different departments and operations.

• A graduate with a degree or recognised shipping qualifications applicable to the role.
• At least 5 years of experience in a similar role.
• Experience in the shipping and logistics industry is a must.

• A hands-on opportunity to expand your shipping knowledge and skills.
• Exposure to a dynamic and fast-paced environment.
• A supportive and collaborative team to guide your development.
• A chance to build on your existing experience while learning from seasoned professionals.
• Compensation and benefits will be discussed during the interview.